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Cuyahoga County has a coordinated intake process for anyone who is experiencing homeless – Updated for COVID19

If an individual or family has no place to stay and is homeless, they should phone Coordinated Intake to complete an assessment to receive a shelter referral.  All persons experiencing a housing crisis should call 216.674.6700 and follow the prompts provided. The hours of operation remain the same: 8:00 a.m. to 8:00 p.m, Monday through Friday.   If all staff are busy conducting assessments, the caller should leave a detailed message, including their name and phone number, and someone will return the call as soon as possible. No one should physically come to Coordinated Intake for assistance.  If you require shelter after 8:00 p.m. or on weekends, call 2-1-1 to explore resources. FrontLine Service and its partner agencies will work with you to identify personal and community resources which may prevent homelessness. Shelter beds are available 365 days a year, 7 days a week.

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